Operational Services: Support, Retention, VIP

VIP Care: 24/7 VIP segment support via all convenient channels (email, messengers, iMessage, calls).

Personalized approach: We use custom sales tactics for retention and motivation.

Full transparency: Weekly and monthly reports.

Omnichannel strategy: Retention communications via email, SMS, push, pop-ups with personalized content.

Strict KPIs: Focused on maintaining VIP player activity.

Strategy development, design, and full-cycle implementation of retention activities.

Connection to maximum communication channels (email, SMS, push, pop-up).

Focus on key metrics: Retention rate, ROI, NGR, deposit metrics.

Localization for markets and adaptation to traffic sources.

Weekly and monthly reporting with transparent analytics.

Automation & broadcasts: Full communication logic coverage across the player lifecycle (from registration to reactivation).

Full cycle: Concept, design, layout, segmentation, localization, and QA testing.

Omnichannel: Email integration with other communication channels.

Market specifics: Tailored for segments like sports, casino, live.

Reports: Regular performance analytics.

Effective tool for users who ignore emails.

Planning, localization, and content personalization.

Building omnichannel funnels with other communication channels (email, push, pop-up).

ROI transparency: campaign performance analysis.

Content personalization for different user groups.

Used for upselling and moving users between products (sports ⇄ casino).

Integration into omnichannel funnels to boost performance.

Working with platforms like TrustPilot, AskGamblers, Casino Guru, and others.

Boosting positive reviews to increase brand trust.

Personalized survey logic to analyze product strengths and weaknesses.

Answer segmentation and cross-channel triggers for upselling.

Full content localization and detailed analytics reports.

Creation and development of social media (Telegram, WhatsApp, Discord, Instagram).

User motivation through bonuses and cross-channel engagement.

Weekly and monthly reports, content personalization.

Full service cycle: platform selection, content creation, automation setup.

Daily campaigns and omnichannel integration.

Transparent analytics: weekly and monthly reporting.